Frequently Asked Questions

Q: How can I find what I'm looking for on your site?

A: If you're looking for something specific on bestshoesbf.com, try entering your search terms into the search box located in the upper right hand navigation bar. Search boxes are located on nearly every page of our online store. Simply enter the name of the product you're looking for, or enter the item number, and click the "Search" icon to the right. If you are not quite sure what you're looking for and would like to view many possibilities, try browsing by clicking on the categories under the Search box. As you click our main categories, subcategories will appear below each section. Here you will find more information about the item, including price, color, and size.

Q: How do I create an account?

A: Use the "Register" link at the top middle of our website.
Then simply follow the instruction to complete setting up your account. Your information is never sold to any other company and is kept completely private.

Q: Is my personal information secure?

A: bestshoesbf.com believes in providing a safe and secure shopping experience for all clients with stringent and effective security measures on our site. It is our policy to not sell or otherwise exchange private information, such as your name, credit card number, or address to any third parties. We use VeriSign SSL to process your credit card information.

Q: Does bestshoesbf.com accept credit cards and debit cards?

A: We accept Visa, MasterCard, American Express, Discover credit and debit cards. Select which of these you would like to use, then enter the credit card number, expiration date and CVV code. Entering your credit card information on our site is completely safe. Please consult our Privacy Policy for more information.

Q: How do I know my order has been placed?

A: Once your order has been placed you will receive an order confirmation by email.

Q: Can I make a change on my order, add an item or make an address correction?

A: Due to our high volume, all orders that are processed successfully go directly to the shipping floor within minutes after the order is placed to get it shipped to you as quick as possible. We are unable to modify or cancel your order once it has been placed and handed over to our warehouse. Please make sure all information is correct before placing your order.

Q: Will I be emailed my tracking number once my order ships out?

A: Yes, you are emailed your tracking number once the order has been approved to ship, assigned a tracking number and handed over to the warehouse for shipment.

Q: How can I check the status of my order?

A: Follow the link on your order confirmation page updated tracking number or log in to your account to see most updated order status, Or simply contact our customer service. We also have live chat customer service representative during business hour from 9am-5pm PST time Monday-Friday.

Q: I entered the wrong address, what can I do to have the package shipped to the correct address?

A: Please email us to correct the information as soon as possible.

Q: When will my order arrive?

A: Most shoes is in stock and ships within 24 hours, delivered within 2-10 business days. You will receive an email with the tracking information once your order has been shipped. Please note that it may take up to 24 to 48 hours for tracking information to be available from the shipping company.

Q: How can I cancel my order?

A: Due to our high volume, all orders that are processed successfully go directly to the shipping floor within minutes after the order is placed to get it shipped to you as quick as possible. We are unable to modify or cancel your order once it has been placed and handed over to our warehouse. Please make sure all information is accurate when placing your order.

Q: What if the item I purchased does not fit I do not like the item I purchased?

A: If you are not happy with the fit of your item, you are welcome to return or exchange it. All returns must include their original packaging and tags. However, customers are responsible for the return postage and ensuring the items are sent back to us. We will pay for the shipping of exchanged replacement items back to the customer one time per order. Form more information, please read our entire return policy.

Q: How do I make a return?

A: If you would like to make a return, please return the item(s) with a copy of the invoice and Return Authorization Form. Returns can be sent to the address stated on the top of the invoice. Please see our return/exchange policy for further information.